Patient Resources

FAQs

  • Can I make an appointment online?

    Yes, please login to the patient portal to request an appointment. New patients will need to provide some information about themselves to get their account set up. Returning patients can login to the portal and then request an appointment which will be confirmed by our staff.

  • Are there resources for low income families to get diabetes supplies and medications?

    It's critical that diabetes patients take their medicines. A few options are available to those who have difficulty paying for the supplies and medications.

    • Many oral diabetes pills and types of insulin are available as "generic" which costs less than name brands in most cases.
    • Pharmaceutical companies often offer assistance plans to help with the cost of medications. Ask your physician about this or contact the manufacturer of your non-generic medicines for assistance. Many also include online information for patient assistance programs.
  • What are some good resources to learn more about diabetes?

    It is important to gather information regarding diabetes from trusted resources. The following are examples of reputable organizations with websites that can help answer questions. Do not use any online information as a diagnosis. If you think you may have the signs of diabetes, be sure to schedule an appointment with a physician as soon as possible.

    American Diabetes Association

    National Diabetes Education Program

    YMCA's Diabetes Prevention Program

  • How do I choose the best blood glucose meter?

    An educator at your DiabetesAmerica location will help you decide which meter would work best for you based on your preference and out-of-pocket cost, if any.

  • How do I request a prescription refill?

    If you know you’ll need a refill, talk to your medical team during your next office visit. If you are out of medicine or will run out before your next office visit, please call your physician’s office or request a refill via our patient portal.

    Interested in exploring new pharmacy options?  Your provider will speak to you at one of your future visits about personalized medication management, including free home delivery and ongoing support from dedicated patient care coordinators. Curant Health, a national leader in personalized medication management programs, is partnering with us to make this possible.

    If you’d like to learn more about personalized medication management today, click here, send us an email or call us at 1-817-918-9997.

  • How do I reach my physician after hours or on weekends?

    If you have an emergency go directly to an emergency center or call 911. If you have an urgent, but not life-threatening question after the office has closed or on the weekends, call your location directly and select the option to speak with the after hours educator. After speaking with this professional, your doctor will be contacted if necessary.